Contact · Bali office
Speak to a real case officer.
You can reach Bali Business Visa six days a week by WhatsApp, phone, email, or at our office in Tuban — 10 minutes from Ngurah Rai International Airport. WhatsApp is fastest: a case officer replies within about one hour during office hours, in English, French, German, Italian, Spanish or Russian.
Office hours (WITA, GMT+8)
- Monday – Friday
- 09:00 – 18:00
- Saturday
- 09:00 – 18:00
- Sunday
- Closed
Visiting in person? Message us on WhatsApp first so a case officer who speaks your language is ready when you arrive.
Start an applicationContact questions, answered.
How fast do you reply on WhatsApp?
Within about one hour during office hours (09:00–18:00 WITA, Monday to Saturday). Messages sent overnight are answered first thing the next morning.
Which languages does your team speak?
English, French, German, Italian, Spanish, Russian and Indonesian. Tell us your preferred language in your first message and we route you to the right case officer.
Can I visit your office without an appointment?
Yes — we're open Monday to Saturday, 09:00 to 18:00. We recommend messaging on WhatsApp first so the case officer handling your nationality and language is available when you arrive.
Where exactly is the office?
Jalan Bypass Ngurah Rai Kelan, Tuban, Badung Regency, Bali 80361 — about 10 minutes by car from Ngurah Rai International Airport (DPS), on the main bypass road toward Kuta.
How do I cancel an eVOA application?
Contact us within 4 hours of payment. After that window your eVOA has already entered processing with Indonesian Immigration and the government fee is non-refundable. Full policy on our legal page.
I already applied — how do I check my application status?
Send your reference number (it looks like BV-260712-XXXX) on WhatsApp or by email and a case officer will reply with the current status of your application.